Availability % | Downtime per year |
---|---|
99% | 3.65 Days |
99.5% | 1.83 days |
99.8% | 17.53 hours |
99.9% | 8.77 hours |
TICKET PRIORITY | RESPONSE TIME |
---|---|
Low | Within 48 Business Hours |
Medium | Within 12-24 Business Hours |
High | Within 4-8 Hours |
Critical | Within 30 Minutes Note: Reserved for network down emergencies or security related issues. |
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